Shipping policy
Shipping Policy
Last updated: August 15 2026
Thank you for shopping with Noctunis. This Shipping Policy explains how we process and ship orders. If you have any questions, please contact us at info@noctunis.com before placing your order.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates and Delivery Estimates
We currently ship to addresses within the United States.
Shipping is free on all orders.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 4-9 business days |
| Standard + Shipping protection | 4-9 business days |
Delivery times are estimates and are not guaranteed. They begin from the date of shipping, not the date of order. Delays can occasionally occur due to carrier issues, weather, or high-demand periods (e.g., holidays).
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly with the carrier.
If you haven't received tracking information within 5 business days of placing your order, please contact us at info@noctunis.com.
Order Changes and Address Errors
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, contact us at info@noctunis.com as soon as possible - we can only make changes before the order has shipped.
Lost, Stolen, or Damaged Packages
Noctunis is not liable for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please:
- Check around your property and with neighbors.
- Contact the shipping carrier directly with your tracking number.
- Contact us at info@noctunis.com if the issue is unresolved, and we will do our best to assist.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: info@noctunis.com